Best practices: 10 good reasons to use IT monitoring data with dedicated BI tool

IT monitoring tools allow ISD to collect a large amount of data, on a continuous-flow basis. These data are mainly used to make equipment and infrastructure monitoring easier. They also represent a valuable source of knowledge being analyzed and translated into indicators and reports thanks to a dedicated business intelligence tool such as MBI Centreon. Here are 10 reasons to better leverage your IT monitoring data:

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BEST PRACTICES: how your IT monitoring system can help you to reduce the number of calls to the helpdesk?

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With an IT monitoring system implementation, the IT department easily collects data on the status and availability of its various IT equipment. The graphic visualisation of collected data, combined with modeling applications status for each business division, becomes an excellent tool to significantly reduce level-one helpdesk calls to your technical support. Let us introduce you with three best practices that already demonstrate their efficiencies.

Best practice N°1: communicate, visually and as often as required, with your internal and external customers on their business application performance…

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How to check your Centreon BI platform?

With the release of BI version 2.2 recently, we presented new report templates, notably on IT energy consumption, Virtualization and Availability of IT service activity.

Administrators and users of version 2.2 also had a serie of tutorials on the documentation, the goal of one of them was to check that your Centreon MBI plateform.

So how to check if your reporting plateform is operational and correctly configured so your first reports can be generated ?

Find out now !

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Bests Practices: How to use categories of objects in Centreon

You know how groups works in Centreon user interface and you want to optimize your configuration and/or exploit as well as possible the Centreon BI and Centreon Map modules, you should read this article!

The concepts of groups (hostgroups, servicegroups, contactgroups) was previously defined in the “Bests Practices: How to use groups of objects in Centreon” article. We will not get back on these concepts.

A category is look like a group of objects but having the distinction of being used to filter a subset of elements and not to select objects. There are two types of categories: for the hosts and for the services.

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