Case study: OPT New-Caledonia

OPT New-Caledonia

The Office of Post and Telecommunications of New Caledonia (OPT-NC) has a development role in providing services to inhabitants, companies and local authorities. The public body operates in the fields of telecommunications, financial services and
letters/parcels in the Caledonian territory. In 2013, it committed to a corporate project aimed at implementing 360° monitoring of its networks, services and systems. Deployed on an initial scope, the MONITOR project has enabled the company to build a dedicated team and a interdisciplinary, centralized monitoring platform. To get a unique, real time view of its infrastructure, the IT Division turned to Centreon’s EMS (*) IT monitoring solution.
Result: more efficient teams, standardized practices, an improved organization and given these benefits, no hesitation in extending the project to all business units.

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The Power of Knowing to Ensure Business Continuity

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Business continuity is defined as “the capability of an organization to continue delivery of products or services at acceptable pre-defined levels following a disruptive incident” (source: ISO 22301:2012, Business Continuity Institute).
This requires IT leaders to make the connection between business and technology performance. The most basic of this connection is to know how IT systems and networks are functioning for business continuity.

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What if your IT monitoring tools let you give your users more autonomy?

Monitoring tools are above all intended for IT professionals so that they can secure and automate their information system monitoring. But not only…

The new generations of tools such as Centreon EMS make it possible to consider monitoring outside the restricted area of the IT Department and to initiate new practices. Here are a few improvement possibilities to give your users more autonomy to reduce intervention times and IT downtime by using your IT monitoring solution.

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Centreon IMP in 10 key points

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Losses from IT service disruptions and unplanned downtime, although smaller in figures, can be more crippling for SMBs/SMEs than for large enterprise. Indeed, data recovery can take up to 9 hours and involve 40% productivity losses which represent $55K-$100K in lost revenues (CA Tech report).

But due to resource pressures, growing density and diversity of devices, applications and services in increasingly hybrid infrastructure (physical, virtual, cloud), deploying good monitoring becomes challenging for their IT staff, if it’s not totally overlooked.

Centreon IMP completely solve this problem: being able to empower ITOM professionals with round-the-clock monitored IT information and insight, regardless of sector, size or IT staff and resources.

Centreon IMP, ready-to-use monitoring solution, in 10 key points:

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Best Practices: 5 good reasons to opt for an IT monitoring software program which interfaces with your information system

Openness and interoperability have become undeniable key criteria for many IT decision-makers. Monitoring has not escaped this trend. Choosing an IT monitoring tool capable of easily communicating in almost real-time with an information system is all the more important since new generations of IT monitoring tools provide increasingly rich data and analyses. Here are five good reasons to integrate interoperability into your criteria when opting for an IT monitoring tool.

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