BEST PRACTICES: how your IT monitoring system can help you to reduce the number of calls to the helpdesk?

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With an IT monitoring system implementation, the IT department easily collects data on the status and availability of its various IT equipment. The graphic visualisation of collected data, combined with modeling applications status for each business division, becomes an excellent tool to significantly reduce level-one helpdesk calls to your technical support. Let us introduce you with three best practices that already demonstrate their efficiencies.

Best practice N°1: communicate, visually and as often as required, with your internal and external customers on their business application performance…

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New solution in Centreon Portfolio: Centreon IMP, THE Instant Monitoring Platform for small ITOM teams

Centreon is proud to officially announce the launch of its new monitoring solution for small ITOM teams and SMBs/SMEs

At Centreon, we believe that it is critical to empower ITOM professionals with round-the-clock monitored IT information and insight, regardless of sector, size or IT staff and resources, with reliable open source monitoring solutions that meet every frugal budget to make deployment and integration easy, speeding up time-to-monitoring (TTM).

Centreon IMP for SMB IT admins

Our new Centreon IMP solution is a highly performing professional solution that gets straight to the monitoring essentials for SMB/SME IT teams.

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