BEST PRACTICES: how your IT monitoring system can help you to reduce the number of calls to the helpdesk?

CENTREON-AMBIANCE.02.2016.EMILIEHAUTIER-2

With an IT monitoring system implementation, the IT department easily collects data on the status and availability of its various IT equipment. The graphic visualisation of collected data, combined with modeling applications status for each business division, becomes an excellent tool to significantly reduce level-one helpdesk calls to your technical support. Let us introduce you with three best practices that already demonstrate their efficiencies.

Best practice N°1: communicate, visually and as often as required, with your internal and external customers on their business application performance…

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